No refunds except reviewed ResiReels-caused billing or technical failures. All payments to ResiReels are final. The only exception is a billing or technical failure that ResiReels itself caused, and only after a ResiReels administrator reviews and confirms it.

The following are final and are not refunded:

• Subscription payments, including renewals and partial billing periods.
• Single-tour, extra-tour, presenter setup and other one-time purchases.
• Credit purchases, and credits that remain unused, expire or are forfeited.
• Generated work, including stills, clips, scenes, looks and final videos, whether or not you use them.

ResiReels uses AI models whose results vary from attempt to attempt. Every plan includes review steps and a set number of revision rounds so you can correct results before they count.

Dissatisfaction with a result — its style, look, wording, performance or how closely it matches what you imagined — is not, on its own, a basis for a refund.

If you believe ResiReels caused a billing or technical failure, a workspace owner or admin can submit a request for manual review from Plan and tours in the app. Examples include:

• A duplicate charge for the same purchase.
• Credits charged when no generation job was created.
• A verified ResiReels system failure that consumed credits or payment without producing the work it was charged for.

Requests are made from Plan and tours after signing in. See also the Terms of Service.

Submitting a request does not promise a refund of your payment or other remedy. Confirmed stopped whole-tour service failures with no delivered video receive an automatic return of eligible ResiReels customer credits. Other requests are reviewed by a ResiReels administrator against billing, job and credit records. Requests move through these statuses: Submitted, Under review, Approved, Declined and Resolved.

Automatic service credit returns restore eligible credits to your workspace; they do not refund your payment or start another video. Cash refunds and other exceptions require approval by ResiReels.

Nothing in this policy limits any right or remedy that applicable law gives you and that cannot be waived or limited by agreement. Where such a right applies, it applies in addition to this policy.

This version is effective October 13, 2026 (version 2026-10-13). When we change it, workspace owners and admins are asked to accept the new version before making purchases or starting new work. You keep access to your existing workspace data either way.